Use cases

What do you need your team to be able to do?

Training isn’t about completing courses. It’s about people knowing how to act when it counts: selling, serving a customer, leading a difficult conversation, applying a procedure or making a decision.

With Tauniqo you can turn your organisation’s knowledge into practical, personalised, AI-evaluated experiences. We don’t start from a generic catalogue: each experience is adapted to your product, role and real situations.

More than 1,500 training experiences in use, built by companies, consultancies and academies across many industries — from sales, leadership and customer service to compliance, languages, internal processes and artificial intelligence.

Case 1 · Training

Accelerate sales. Get your teams selling better, sooner

Your salespeople can know the product and the talk track. The real challenge starts when the customer hesitates, compares alternatives, raises an objection or asks for a discount. Tauniqo lets them practise those conversations before they have them with real customers.

What problems can you solve?

New salespeople take too long to become productive.The team knows the product, but not how to defend its value.Every salesperson applies a different methodology.Price objections end in discounts too quickly.There aren’t enough opportunities to practise and get feedback.

What are organisations already building?

Experiences for sales onboarding, consultative selling, discovery, prospecting, product presentation, objection handling, price defence, negotiation, closing, cross-sell, upsell, win-back and customer loyalty.

With Tauniqo, each person can practise commercial conversations, receive an objective evaluation and repeat until they improve.

Case 2 · Training

Improve customer service. Make every customer conversation go better

The protocol can be perfectly documented. But real customers interrupt, hesitate, get angry and raise situations that don’t appear in any manual. Tauniqo turns service protocols into conversations the team can practise.

What problems can you solve?

We need to respond better to difficult customers.The team knows the protocol, but doesn’t always know how to apply it.We want a consistent experience across every channel.We need to improve listening, empathy and the ability to react.We can’t use real customers to train.

What are organisations already building?

Experiences for in-person and phone service, contact centre, service desk, complaints, difficult customers, listening and empathy, retention, call quality, unexpected situations, customer experience and multilingual service.

Each person can practise in a safe environment, get it wrong with no consequences and receive feedback on how they performed.

Case 3 · Training

Develop leaders. So your managers can lead real conversations

Promoting someone to manager doesn’t automatically teach them to give feedback, handle underperformance or resolve a conflict. Leadership is developed by practising the conversations that are hardest to have.

What problems can you solve?

Our managers have technical experience, but need to build leadership skills.Feedback conversations are avoided or arrive too late.Every manager handles performance in a different way.We need to prepare new managers.We want to improve the quality of conversations with teams.

What are organisations already building?

Experiences for new managers, feedback, coaching, delegation, motivation, underperformance, performance reviews, difficult conversations, conflict resolution, career development, communicating decisions and leading without formal authority.

Tauniqo lets people practise each situation with AI avatars and evaluate observable behaviours, not only theoretical knowledge.

Case 4 · Training

Speed up onboarding. So people become autonomous sooner

New hires don’t need more documents. They need to understand how the organisation works, practise the situations of their role and show they can operate on their own.

What problems can you solve?

New hires take too long to reach autonomy.Every manager explains processes in a different way.Onboarding transmits information, but offers little practice.We need to adapt onboarding to different roles.We want to scale onboarding without losing personalisation.

What are organisations already building?

Experiences for welcome and culture, role-based onboarding, product knowledge, internal processes, corporate tools, operating procedures, safety protocols and initial training for sales and customer-service teams.

Tauniqo helps turn onboarding into a practical, measurable path adapted to what each person will actually have to do.

Case 5 · Training

Train on product and processes. So knowledge becomes performance

Publishing a new procedure or giving a presentation doesn’t mean the team knows how to apply it. Tauniqo turns your organisation’s technical knowledge into interactive, practical, evaluable experiences.

What problems can you solve?

We have to train many people on a new product.Procedures are interpreted in different ways.We need to keep knowledge up to date.The team knows the theory, but makes mistakes when applying it.We want to check who knows how to act correctly.

What are organisations already building?

Experiences on products, launches, commercial processes, operations, technical procedures, maintenance, quality, internal tools, role-based protocols, specialised service and solving real situations.

Content can be adapted to each role, experience level, language and business context.

Case 6 · Training

Reduce risk. So mandatory training changes behaviour

Completing a course doesn’t prove someone will recognise a risk, make a decision or apply a protocol correctly. Tauniqo lets you move from attendance records to checking that learning happened.

What problems can you solve?

It’s not enough to know who opened the course.We need to check that people will know how to act.Mandatory training generates little engagement.We have to train the whole organisation consistently.We need traceability and evidence of learning.

What are organisations already building?

Experiences for compliance, data protection, equality, harassment prevention, occupational health and safety, cybersecurity, phishing, information security, sustainability, sector regulation, emergencies, first aid and action protocols.

It combines content, questions, practical situations and evaluation to check not only what people know, but how they would apply that knowledge.

Case 7 · Training

Improve human skills. From knowing the theory to holding the conversation

Listening, empathy or assertiveness aren’t developed by watching a video. They’re developed by practising, getting feedback and trying again.

What problems can you solve?

Human skills are hard to train at scale.We need to practise sensitive situations without affecting real relationships.In-person training offers few opportunities for individual practice.We want to evaluate behaviours consistently.People need immediate, actionable feedback.

What are organisations already building?

Experiences for active listening, empathy, assertive communication, feedback, difficult conversations, conflict resolution, emotional intelligence, influence, persuasion, presentations, internal communication and teamwork. Also in sensitive settings: accompaniment in care and communication with patients and families, for medical institutions and social-health organisations.

With Tauniqo role-plays, each participant can practise with an AI counterpart and receive personalised feedback on how they performed.

Case 8 · Training

Adopt AI and digital skills. So AI and new tools actually get used

Giving access to a tool doesn’t guarantee adoption. People need to understand when to use it, practise with situations from their job and learn its limits too.

What problems can you solve?

We’ve introduced AI tools, but adoption is uneven.We need to close digital gaps between teams.Technology training goes out of date quickly.We want to apply AI to specific processes and tasks.We need to promote responsible, safe use.

What are organisations already building?

Experiences for generative AI, automation, data analysis, productivity, digital tools, Microsoft 365, corporate software, cybersecurity and responsible use of artificial intelligence.

Tauniqo lets you adapt training to each organisation’s tools, policies, processes and situations.

Case 9 · Training

Apply languages at work. So people can work in another language

Passing a level doesn’t mean knowing how to serve a customer, explain a technical problem or take part in a negotiation. Tauniqo takes language learning into the professional situations where it’s actually needed.

What problems can you solve?

We need to practise the language in situations specific to the role.Generic training doesn’t include our vocabulary.We want to improve communication in international teams.We need to check applied level, not only grammar.People have few opportunities for one-to-one conversation.

What are organisations already building?

Experiences for professional English, French, Spanish for international teams, customer service, sales, negotiation, presentations, operations, technical communication, sector vocabulary and applied level assessment.

Participants can practise conversations adapted to their activity, role and proficiency level.

Case 10 · Hiring

Hire talent. A fair opportunity for every candidate — and comparable data for you

Reviewing hundreds of applications by hand, interviews that don’t show up, different criteria depending on who interviews. With Tauniqo Hiring, AI interviews 24/7 in a funnel with as many rounds as you need — screening, technical, languages — and gives you each candidate’s matching % against everyone interviewed. The decision is always yours.

What problems can you solve?

We receive too many applications to interview them all.Every interviewer asks different things: candidates aren’t comparable.We lose hours on first interviews that only check the basics.We want to evaluate competencies and communication, not only the CV.We need a fair, traceable, defensible process.

What are organisations already building?

24/7 screening processes, technical and language interviews, competency-based evaluation (BARS) configured to the role, IECE communication analysis (by voice, measuring only the transcript — never biometrics), dual validation with human oversight, and candidate interview prep.

The AI evaluates, scores and ranks. The decision to advance or hire is always a person’s. And your team gets back an average of 10 hours per hiring process.

By industry

This is already how your industry trains.

Every industry has its hard conversations. These are the ones already practised on Tauniqo.

Retail and large-scale distribution

In-store selling, a proprietary sales method rolled out across countries and languages, counter service, feedback to store teams.

Energy and utilities

Preparing commercial visits, channel and workshop negotiation, new products, multi-country training.

Healthcare, care and social health

End-of-life accompaniment, trauma care, treatment adherence, residential care. For medical institutions and care organisations.

Insurance and assistance

Claims and assistance conversations, policy retention, phone support at moments of customer stress.

Financial services

Regulatory training (DORA, data protection), regulated commercial conversations, branch service.

Industry, operations and environment

Occupational health and safety, safety and emergency protocols, operating procedures, AI reporting assistants.

Technology and cybersecurity

Anti-phishing awareness for the whole workforce, service desk, support for critical users, tool adoption.

Hospitality, food service and tourism

Reception and guest service, food handling, multilingual service.

Your type of company

Three ways to start, depending on who you are.

Large company and corporation

Roll-out by country, language and brand — cloning experiences, not rebuilding them. It lives with your LMS via SCORM and with your security systems: ISO 42001, ISO 27001, roles and permissions tailored to your structure.

For those who need scale, governance and compliance.

Book a demo

Mid-size company

Live in days, not quarters. No IT project: from €300/month with 50 licences included, FUNDAE as an option (+€50/month, included in PRO), and plan, licences and billing self-served.

For those who need results this quarter with the team they already have.

Try for free — 60 seconds

Consultancies and academies

Create experiences for your clients under your brand: white-label environments with a dedicated URL per client, isolated spaces per sub-client, cloning by territory or language, and SCORM export to your end client’s LMS.

Hundreds of the experiences created on Tauniqo were built by consultancies and academies — probably the platform’s best-kept secret.

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Subsidised training? Tauniqo produces the tracking controls and reports a FUNDAE inspection asks for. How it works, step by step →
Already have an LMS or ATS? We live with what you use: SCORM to Moodle, Docebo, Cornerstone or Workday; integration with Teamtailor, Recruit CRM. See integrations →

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